Privacy Policy – Luvi (luviscience.com)
Effective Date: June 2026
Luvi (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.
1. Information We Collect
When you visit our website, create an account, or place an order, we may collect the following personal information:
- Identity and contact information: name, email address, phone number
- Shipping information: delivery address, postal code
- Payment information: payment method details (processed securely through third-party payment providers; we do not store full credit card or banking details on our servers)
- Account data: username, password (encrypted), order history
- Technical data: IP address, browser type, device information, pages visited
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate about your orders, account, and customer service inquiries
- Send promotional updates and newsletters (only if you opt in)
- Improve our website, products, and services
- Comply with legal obligations
- Detect and prevent fraud
3. Information Sharing
We do not sell or rent your personal information. We may share it with:
- Payment processors: to securely complete transactions
- Shipping carriers: to deliver your orders
- Legal authorities: when required by Canadian law or regulatory obligation
- Service providers: who assist with website hosting, analytics, and email delivery under strict data protection agreements
4. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including SSL encryption, secure server infrastructure, and access controls. While no system is completely secure, we take your data protection seriously.
5. Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and support functionality. You may manage cookie preferences through your browser settings. Disabling cookies may affect certain site features.
6. Your Rights Under PIPEDA
Under Canadian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Order records are retained for a minimum of six years for tax and regulatory compliance.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies.
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
For questions or requests regarding your personal information or this privacy policy, contact us at:
Email: info@luviscience.com
Website: luviscience.com